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| Two Decades of Reliable Outsourcing |
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| Depending on Someone You Can Trust |
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Most outsourcers look for large-scale, commoditized, low-value services. SENCOR does not. SENCOR values client-specific, high-knowledge, high-integration projects over scale.
For more than 20 years SENCOR has provided atypical, knowledge-based transactions—processes that revolve around your proprietary way of doing things, adopting the distinctive practices that give your company its competitive advantage.
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Only an experienced and reliable partner like SENCOR could do this for you. By adopting our clients’ systems, training, and culture, SENCOR is able to provide both planned and unexpected, company-specific services in record time with high quality results. Most outsourcers would find this daunting. We see this as SENCOR’s unique advantage.
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| Who We Are |
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We are a privately held corporation founded in 1984, with offices in the Philippines (Manila) and the United States (New York). We have diverse interests, from steel to real estate to IT-enabled services and BPO. Fortune 500 organizations have been relying on us for more than two decades because of our pillars of dependability:
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| Global Connectivity |
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Vital to our BPO model is a connectivity infrastructure that allows us—in a safe, secure, and seamless manner—to share systems with clients, anywhere they may be in the globe. Our IP VPN facilitates the experience of being virtually in the next cubicle to our customers, using the same standards, systems, and data as they do.
>> See our connectivity infrastructure.
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| Cultural Infrastructure |
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Being in the next cubicle to customers also means speaking their language and understanding, if not sharing, their culture. Apart from their exposure to Western culture through the media, education, and day-to-day Philippine lifestyle, SENCOR staff undergo a cultural training that covers an Organizational Introduction to the Customer, a Cultural Introduction to the Customer’s State or Locale, an Orientation on the Customer’s Industry, and Communications Training.
>> See “the other infrastructure.”
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| 24x7 Coverage and Risk Management |
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| SENCOR’s technical, production, and management staff are on-call 24 hours a day, 7 days a week. Operations in both Manila and New York and a risk-preventive Business Continuation Plan allow SENCOR to fulfill deliverables anytime, anywhere. |
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